Job Description:

We are seeking an experienced and dynamic Store Manager to lead our new Ayurvedic Centre in Derby. The Store Manager will oversee all day-to-day operations, ensuring the delivery of high-quality Ayurvedic treatments and exceptional customer service. This role requires a passion for holistic wellness and experience managing service-based businesses.

The ideal candidate will be responsible for managing the centre’s staff, optimizing business performance, maintaining inventory, and ensuring a welcoming and relaxing environment for clients. You will collaborate closely with Ayurvedic practitioners to ensure a seamless client experience.

Key Responsibilities:

• Oversee daily operations of the Ayurvedic Centre, including client appointments, treatment scheduling, and customer service.
• Supervise and mentor centre staff, ensuring all team members provide excellent client care.
• Work closely with Ayurvedic practitioners to ensure smooth operations and optimal client care.
• Manage inventory, including Ayurvedic products and supplies, ensuring stock levels are maintained.
• Ensure the centre is clean, organized, and provides a relaxing atmosphere for clients.
• Implement and manage centre policies and procedures.
• Handle client inquiries, feedback, and complaints in a professional manner.
• Monitor financial performance, including budgeting, sales targets, and cost control.
• Develop and implement marketing strategies to attract new clients and retain existing ones.
• Ensure all health and safety regulations are met, maintaining compliance with local regulations.
• Build relationships with clients to encourage repeat business and referrals.

Requirements:

• Proven experience as a Store Manager, Centre Manager, or similar role, preferably in a wellness or service-based business.
• Strong leadership and team management skills with the ability to motivate staff.
• Passion for holistic wellness and a strong understanding of Ayurvedic principles and treatments (preferred but not essential).
• Excellent organizational and multitasking abilities, with attention to detail.
• Outstanding communication and customer service skills.
• Experience with inventory management and budgeting.
• Ability to handle pressure and resolve client issues with a calm and professional attitude.
• Knowledge of health and safety regulations and experience ensuring compliance in a service environment.
• Familiarity with sales targets and performance monitoring.

Qualifications:

• Bachelor's degree or equivalent in Business Management, Hospitality, or a related field (preferred).
• Previous experience in managing wellness centres, spas, or holistic treatment centres.
• Knowledge of Ayurvedic treatments and products is an advantage.

Benefits:

• Competitive salary based on experience.
• Opportunities for professional development.
• Discounts on Ayurvedic treatments and products.
• A supportive and dynamic work environment focused on holistic wellness.